Pregnant women's satisfaction in antenatal services with client right assessment approach

The present study was motivated by the low coverage of antenatal care, especially Pregnant Women’ Fourth Visit (K4) in public health centers (PHCs) in Bojonegoro Regency. Average coverage was 83.74%, lower than the target of 95%, The purpose of the study was Analyze Client Right Assessment (CRA), assessment of pregnant women regarding the fulfillment of the needs of pregnant women, with Satisfaction of Pregnant Women about antenatal services at PHCs in Bojonegoro Regency. The research sites at PHCs in Bojonegoro Regency are in the Baureno Care PHCs and Gunungsari Non-care PHCs with a cross sectional study design. The population of pregnant women utilizing in PHCs in Bojonegoro Regency and a large sample of 89 pregnant women. CRA includes Information, Access to service, Informed choice, Safe service; Privacy and confidentiality, Dignity, comfort, and expression of opinion; Continuity of care states that fulfillment of the rights of pregnant women is 89.89%. The satisfaction of pregnant women including Professionalism and Skills, Attitude and Behavior, Aceesibility and Flexibility, Reliability and Trusworthness, Recovery and Reputation and Credibility expressed very satisfied by 83.15%. Result: There is a correlation between Client Right Assessment and satisfaction of pregnant women. Recommendations in efforts to improve the quality of antenatal services are the socialization of officers as service providers towards the implementation of antenatal services and improving the management of antenatal services at all levels regarding 7 rights of pregnant women, increasing the ability of midwives in the technical field of midwifery and interpersonal communication and counseling, Planning the training and education needs of officers.