Testing of the quality of service provision of lagos state university library, Lagos, Nigeria

This study will be very important because it is the first study will discuss in details the services which are available in Lagos State University Library. The researchers in this study will test and measure the quality of the services, and also test the user's satisfaction about these services and what are the users' needs. Total samples of 100 users of students were used in this study and a descriptive statistics were used to tabulate obtained results and gap analysis was used. Moreover, the researcher will examine the usage of library, the physical environment of the library, library collections, library environment, library IT services, the overall quality and the most important services. The results of the study showed that most of the library users are male and enrolled in management and social sciences, the respondents find the overall quality as good but not excellent.