Total quality management (TQM) theory practices in government secondary schools in Ngara district, Tanzania: The extent the principles of TQM are being practiced

This study aimed at exploring the practices of Total Quality Management (TQM) practices in Government secondary schools in Ngara District, Tanzania. Total Quality Management is centered on quality, based on the participation of all its members and aiming at long run success through customer satisfaction and benefits to all members of the organization and to society, through continuous improvement. Mixed methods design was used, specifically convergent parallel mixed methods, whereby descriptive survey and ethnographic designs were employed for quantitative and qualitative data respectively. The research sample consisted of 8 heads of schools, 64 teachers, 160 students, 16 parents and 1District Secondary Schools Education Officer (DSEO). Both probability and non-probability sampling were used to get the sample. The study employed questionnaires, interview guides, and observation guides to collect data from the participants. Both descriptive and inferential statistic were used to analyze data. The findings revealed that a good number of the principles TQM were being practiced to less extent in Government secondary schools in Ngara district and most of the schools were not familiar with the common techniques which are used to implement TQM. Findings also showed that quality assurance and standards in schools in Government secondary schools in Ngara district was ineffective. In order to enhance quality education in Ngara district, the researcher recommended to the Government to emphasize TQM practices in its education system; increase capitation grants to the schools to enable the schools to buy adequate teaching and learning resources; to ensure that the suppliers (teachers, students in primary schools, book providers, etc.) meet quality standards among others. Recommendations were also made to school administration, parents and students

Dagobert Kabendera
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Int J Inf Res Rev
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